Records Management of the Egyptian Government Electronic Portal: A case Study

Abstract Records Management on The Egyptian Electronic Government Portal :A Case Study The recent years have witnessed radical changes; owing to the massive and rapid technological developments in different life aspects; especially in the business field. To talk more specifically, the most important change is that the society no longer depends on industry, machinery and energy but on the information technology and knowledge instead. This can be attributed to the fact that when the organizations become able to manage its own contents it can attain progress easily. Based upon the aforesaid, This study seeks to fill the research gap of how to increase and manage the informational content on the electronic governmental portals (web pages) in terms of the international standards The study derives its significance from handling the e-document management topic as a novel and modern administrative approach and its effect upon development of the electronic governments' performance, as well as analyzing the actual reality of the document management in the electronic government's environment in the light of the approved international criteria in this regard, such as ISO 15489 and Moreq criteria and finally raising the service level presented to the beneficiaries through submitting the digital content appropriate for their needs in the adequate time frame with the proper form on the Internet. The study sought to analyze the actual reality of the document management on the Egyptian electronic government portal determine the strengths and weaknesses with regard to the e-document management in the light of the approved international criteria in this regards; in addition to measuring to what extent the beneficiaries get theirs benefits from the content and the available services on the Electronic Egyptian government portal. The study used the case study approach basically in gathering the data regarding the study status which was to be handled through this study; as well as analyzing such data with a view to reaching the final study findings. The study came to numerous conclusions, most important of which were the following: absence of the scientific approach in managing the digital judicial files on the Electronic Egyptian government portal, incompatibility of the life circle of the judicial files available on the Electronic Egyptian government portal with the approved international criteria such as ISO 15489 and Moreq criteria. More than 210 individuals in the study sample community (nearly 70%) counted upon the Electronic Egyptian government portal with regard to obtaining the information and the services; however nearly 90 individuals in the study sample community didn't use the Electronic Egyptian government portal and counted upon the traditional sources for obtaining the information and the services. There are statistically significant differences between specialists and non-specialists in favor of the non – specialists at significance level of 0,001 in using the gate. Finally the study provided some recommendations, most important of which were the following: necessity for the national archive to get involved in the construction stage; in other words, those in charge of the administrative document management must supply the electronic record developer s with the appropriate instructions; in order to ensure that records are integrated, reliable and safety, expansion of the services provided on the portal and doing a field survey for all society classes; in order to determine the most desirable services which must be provided on the portal and finally the necessity of issuing the law of information availability and reciprocation in the Egyptian society as is the case all over the world.